Boosting Volunteer Loyalty and Retention at Each Touchpoint The success and relevance of any business often depend on its ability to cultivate customer loyalty. When organizations make sure customers are satisfied at every touchpoint, whether in person, on the phone, by email, on their website, or through external media, that satisfaction can turn into loyalty. … Continue reading Creating Organizations that Foster Volunteer Loyalty
Civic Engagement Runs in the Family
Research shows that civic engagement, like voting and volunteering, often starts at home. Marion Menard (2010) found that parents and family play a big role in shaping young people’s sense of social responsibility. Early family conversations are often kids’ first lessons in debating ideas, expressing opinions, and standing up for what matters. A study by … Continue reading Civic Engagement Runs in the Family
The Middle Slice 