I’ve always believed that the real experts in service user care are the people actually facing the issues. So to me, it only makes sense that service users should have a say in shaping their care and the services they rely on. With that in mind, I’ve often pushed for the idea that, as service … Continue reading Design Thinking: Putting Service Users at the Heart of Service Design
Volunteer Management 101: The Shift Toward a Risk-Smart Sector
After nearly two decades engaging volunteers at national, provincial, and local levels, I have seen a lot change in the volunteer world. But one of the biggest shifts has been how seriously organisations now take risk. These days, most groups understand that if something goes wrong, say a volunteer makes a mistake or acts carelessly, … Continue reading Volunteer Management 101: The Shift Toward a Risk-Smart Sector
The Middle Slice 