Donnett Bailey Community Engagement, Non-profit sector, Uncategorized, Volunteering, Work, workplace

Design Thinking: Putting Service Users at the Heart of Service Design

I’ve always believed that the real experts in service user care are the people actually facing the issues. So to me, it only makes sense that service users should have a say in shaping their care and the services they rely on. With that in mind, I’ve often pushed for the idea that, as service … Continue reading Design Thinking: Putting Service Users at the Heart of Service Design